Bank Of Sun Prairie

Overview

The Bank of Sun Prairie, a local commercial branch in Sun Prairie, WI, has over 100 years of financial experience. The bank has four branches: three are located in its home city, and one is located in Cottage Grove, WI. With over 75 employees and a rapidly growing business practice, the bank needs expandable, reliable systems which are able to grow as fast as the company. Due to this rapid growth, the bank had reached capacity on its PBX system. The system had limited room and offered few options, which prevented the company from providing superior customer service to their clients. In order to combat this problem, the Bank of Sun Prairie optimistically turned to DirectNetworks and the Cisco IP Telephone Solution.

Situation

The Bank of Sun Prairie previously relied on a traditional PBX phone system for all of its offices. This system, however, had severe limitations. Customers were unable to leave voicemails for the bank, and were not being directed through an automated attendant. The bank was slowly starting to become inefficient because of the considerable time it was taking customers and employees to communicate effectively. Unfortunately, the bank was not only wasting time, but it was also wasting money. The Bank of Sun Prairie looked for a solution: they wanted a long-lasting, expandable system that could provide a Return on Investment.

Solution

In addition to DirectNetworks, the Bank of Sun Prairie looked at four other solution providers. These providers, however, were unable to match the quality, service, and long term solution guarantee that DirectNetworks offers. Alan Sebranek, Executive Vice President of the bank, wanted the company to have great quality and service, longevity in the market and a Return on Investment. DirectNetworks worked closely with Alan and his staff to provide a solution which would meet all of his needs. DirectNetworks IP Telephony solution was not only superior because of the quality and service it provided, but also because of the system’s ability to expand and adapt to changes. The system was able to provide the long term solution the bank was looking for.

Increasing Customer Service

The DirectNetworks IP Telephony solution backed by Cisco, has empowered the Bank of Sun Prairie has to handle their incoming calls more effectively, respond to customers quicker and make staff more efficient. Customers are now routed through a bank directory, which allows them to be directly connected to the proper destination. Calls are more easily managed, and customers can be routed to any branch with the ease of a four-digit dial extension. Customers have already noticed a significant improvement, as the bank has received a myriad of positive comments about the new, excellent customer service they provide.

Planning for the Future

The Bank of Sun Prairie will be able to maintain a superior call system for many years because of the expansion the IP Telephony system provides. The system adapts easily to updates because of its software based interface, and expands easily because of its network structure. Moves, additions, and changes are as easy as plugging in a Cisco IP Telephony phone into any active port. The bank has reduced its costs because toll charges are now almost eliminated when making long distance calls or when trying to communicate with other branches.

With the requirements and fast growing business that the Bank of Sun Prairie is experiencing, DirectNetworks has been able to provide the company with a solution that not only meets, but also exceeds, any current or future needs. This will help the bank realize a significant Return on Investment and help them achieve their important communication goals.

Quotes
“I wanted a system and company that would be guaranteed to be there 15 years from now, and DirectNetworks was able to offer me that peace of mind.”
•Alan Sebranek, President

Requirements
•Long Term Solution
•Return on Investment
•Effective and Efficient System

DirectNetworks Solutions
•Long Term Solution
•Data, Voice, Security and Storage Provider
•Cost Savings
•Advanced Features for Increasing Customer Service •Automated Attendant
•Voicemail
•Direct Dial Extensions
•Automated Call Routing
•Future XML Applications
•Convergence of Systems
•Real-time Systems

Results
•Increased ability to meet customer expectations
•Direct Dial Extensions to remote branch offices increased productivity
•Eliminated significant communication inefficiencies within the organization
•Better Call Routing
•More Efficient use of Staff and Resources
•Reduced Toll Charges Between Locations
•Better Call Routing
•Better Communications Between Staff and Locations
•Reduced Maintenance and Service Provider Costs
•Enhanced Services
•Automated Call Distribution
•Redundant Systems for Disaster Recovery and Redundancy