DirectNetworks Careers
At DNI, we work hard to help our clients maintain reliable, resilient Networks and successful Information Technology Systems. DNI's staff is empowered to grow and earn new opportunities. Our staff is encouraged to continue education, take on new challenges and whenever possible, open-positions are promoted from within the organization. With an open door policy, DNI’s ears are always open to suggestions- plenty of today’s policies and procedures were born out of staff brainstorming sessions. As an organization, we are proud to be large enough to support rocketing careers of our staff in advanced IT technologies, yet remain small enough to be a happy, professional yet non-corporate environment. Our high-tech renovated warehouse space serves as our office, which reflects the excitement and professionalism of the industry we work in.
Current Opportunities:
•Accounting Manager
Accounting Manager will be responsible for managing the daily activities and responsibilities of the finance and accounting team. This will include direct responsibility for full charge accounting, forecasting, financial analysis, strategic planning and reporting, job costing, property management, vendor management, financial account management, budgeting and accounting team leadership. As a part of management, the Accounting Manager is responsible for overseeing general accounting, general ledger, billing, financial reporting and month end processing. In this fast paced, dynamic, high growth environment, this position will have the opportunity for future growth positions within the organization. Qualified applicants should have at least 4 years’ experience, CPA certificate, management and proven track record in accounting.
•Inside Support Engineer
Are you looking for entry or career advancement in the fast-paced Cloud and Managed IT Services Industry? Make the connection with DirectNetworks, Inc. (DNI), an Innovative, Fast-paced IT Services Delivery Firm. DNI is a leader in delivery of Managed IT Services to the SMB market throughout the Midwest. Our Managed and Cloud-based Services enable clients to reduce costs and enhance employee productivity.
We are seeking enthusiastic and personable individuals to join our team as Inside Network Support Engineers working on the technical services team. Responsibilities include remote client support, managed services support, cloud services support, new equipment prep and project assistance. Successful candidates will have ability to troubleshoot issues with experience and professionalism and be organized. Be ready to learn new technologies and motivated to work in a fast paced environment. Position includes ongoing training and learning in a team environment.
Ideal candidates will possess: at least 2 years of experience with Microsoft Networks including Exchange; experience in Help Desk environment supporting end users remotely; demonstrated ability to triage, understand, troubleshoot and fix client issues properly and in a timely manner; willingness and desire to learn new IT products and work with client end users; be a motivated, self-starter that is eager to learn and be involved in the Cloud IT industry. Previous experience in Managed Services and/or Cloud IT industry, MCIPT and CCNA certifications are considered a plus and encouraged to apply. For the right individual, position advancement is possible
•Technical Service Manager
DirectNetworks, Inc. (DNI) is a market leading provider or Cloud and Managed IT Services. Designed around the IT shift of the cloud, DNI’s portfolio of services enable organizations of all size and discipline to reduce costs, enhance productivity and serve more customers with less.
We are seeking an enthusiastic and personable individual to join our team as a Technical Service Manager. This core responsibility of manage a culture of outstanding service delivery by the DNI Service Team. Our inside and outside engineering teams work with a variety of customers who rely on predictable services that are delivered promptly and efficiently, to keep their organizations operational. This position is ideal for a highly motivated IT service manager who has excellent organizational skills and a desire to provide the best possible client experience. The person who will fill this job will be able to keep themselves on task without excessive supervision.
Some of the duties of this position will include:
- Understand our clients
- Oversee and escalation of daily service tickets
- Manage the internal engineer service desk team’s daily activities
- Function as the customer’s single point-of-contact for problem identification and resolution for issues that have been escalated by the team
- Improve usage of IT Support resources and increase productivity of the team
- Communicate with all parties in a constructive manner to guarantee customer expectations are met
- Provide accurate reports and metrics to company management on the status and budget of team.
- Contribute to the continuity of support services by providing the necessary technical leadership
- Drive problem investigations and resolution as required
- Ensuring that risks are identified, communicated, and mitigated and that services are delivered successfully through to issue resolution.
- Design and maintain process documentation for the service desk team
- Continually seek opportunities to increase customer satisfaction and deepen customer relationships
- Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing technical solutions
- Conduct performance evaluations and mentor those with less experience
- Develop training programs to develop and refine the skills of the service desk team
- Facilitate regular service desk team meetings .
- Review service boards to ensure that work is progressing on open service issues.
- Document internal processes and procedures related to duties and responsibilities
- Work on the continuing development and enhancement of our Managed Service Products.
Requirements: 3 Years hands-on experience with the following: Network Troubleshooting, Microsoft Server, Exchange Server, Linux, VMware, Windows OS, Firewall, Cisco PIX/ASA, Routing/Switching. 3 years management experience.
Desired qualifications: MCITP with a CCNA & voice experience
Compensation: Salary based on experience. Benefits include: Health and Dental Insurance, Sick Leave, Personal Leave, Paid Vacations and Holidays, 401K Plan
If you believe you are the right person for this position, please email your cover letter and resume to Kevin at resumes@directnetworksinc.com.
Apply Today•Business Development Manager
Career opportunity with potential for future advancement! We have territory openings for Information Technology (IT) Project, Service, and Support Sales. Successful candidates should have a passion for working with people, a fearless attitude contacting small and mid-size businesses, ability to set appointments, professional presentation skills, detailed organizational skills and ability to work hard and grow a long-term career. Experience preferred, but not required, new graduates and career changers welcome. Paid training & initial client meeting support included. Salary + Commission + Quarterly/Annual Bonuses + Laptop + Windows Mobile PDA + Expenses + Benefits. $50k-$100k potential.
We are always looking for good people to join our team. If you are interested in one of the below positions, please submit a resume or apply today:
•Network Systems Engineer
We are looking for a Network Engineer with solid Network Administration, PC, Server, LAN & WAN experience. As a client-focused consulting company, this position includes project-based installations and regular onsite client visits to administer contracted outsourced IT networks. If you would like to learn many new technologies, work in a fast-paced exciting environment and experience variety in your day, this position is for you. We are seeking a candidate with a passionate focus, ability to troubleshoot client technical issues with ease, professionalism and confidence. This position requires a higly motivated, consultative-orientated engineer.
Job Qualitfications/Requirements:
3 Years hands-on experience with the following: Network Troubleshooting, Microsoft Server, Exchange Server, Linux, VMware, Windows OS, Firewall, Cisco PIX/ASA, Routing/Switching.
Desired Certifications Include: MCSE with a CCNA & voice experience desirable.Apply Today
•Senior Cisco VoIP/Voice Network Engineer
DirectNetworks, Inc., a leading consulting firm focused on Cisco Voice & IP Telephony as well as data, wireless, storage and security. DNI consistently sets the standard for world class customer service, high quality network designs, and flawless business critical integrations. We are looking for a Senior Voice Network Engineer with solid LAN, WAN and IP Telephony experience. Our Cisco IP Telephony markets include healthcare, financial, professional and government. We are a regional leader in Cisco data and voice communications whose solutions solve client business problems and provide a return on investment. The culture is fun, team-orientated, empowering, interesting, non-corporate and promotes from within whenever possible. DNI is privately held and headquartered in Madison, WI. We are seeking a candidate with a passionate focus on providing top-quality services and solutions based on a variety of customer requirements. This position requires a highly motivated, consultative orientated individual to act as a leader in Voice Engineering.
We are seeking an enthusiastic and personable individual to join our network engineering team at the corporate headquarters in Madison, WI. DNI is always the first to bring on emerging technologies; as such we are committed to hiring and advancing the best individuals available, based on job-related qualification. This position includes ongoing training into more advanced and/or managerial positions as Technology Specializations.
Madison, WI consistently receiving national recognition for its high quality of life is ranked as one of the best cities to live in the nation. Home to the University of Wisconsin-Madison and the State Capitol of Wisconsin, Madison has a very dynamic and diverse atmosphere that has a "one of a kind" mixture of business professionals and university students. The only American city built on an isthmus providing a beautiful setting with many recreational activities. A short drive from two major metropolitan hubs (Chicago and Minneapolis/St. Paul) and the largest water park in the US (Wisconsin Dells). Relocation allowance considered based on experience.
Required Qualifications/Experience:
• 3-5+ Years hands-on experience with the following: Cisco Call Manager, Unity, Call Manager Express, Unity Express, IPCC.
• 3-5+ Years hands-on experience with teh following: Cisco Router/Switch configurations, Cisco Firewall and VPN configurations, Microsoft Windows Server Products, Microsoft Active Directory, Microsoft Group Policies, Microsoft Exchange Server Products.
• The ability to troubleshoot client technical issues with ease and professionalism
• Be a self-starter, motivated, organized, professional and able to perform in a fast paced environment.
Required Certifications include:
• Microsoft Certified Systems Administrator in Windows 2000/2003
• CCNA/CCDA
Desirable Certifications include:
• Microsoft Certified Systems Engineer in Windows 2000/2003
• CCNP/CCDP
• CCVP
• CCIE
If you believe that you are the right person for this position, please email your cover letter and resume to employment@directnetworksinc.comApply Today
•Computer Technician Intern
We are seeking an enthusiastic and personable individual to join our team as a computer technician intern. Responsibilities include troubleshoot/reparing PCs, Laptops, Servers, loading and configuring OSs, and maintenance. The ability to troubleshoot client technical issues with ease, confidence, and professionalism is a must. Individual must be motivated to learn, organized, professional and able to perform in a fast paced environment. This position would include ongoing training into a future Network Engineer/Administrator position.
Desired Certifications Include: A+, with an MCP desirable.
If you would like to provide your IT Skills to our customers, please email or fax your resume and cover letter to: info@directnetworksinc.com - FAX: 608-298-9980
You may also Apply Online Today
DirectNetworks, Inc. is an Equal Opportunity Employer.
