Localized Help Desk Support

Our goal is to make your staff feel like the help desk team is just down the hall. We begin by getting to know you and your organization. We then strategize on how to best service your IT and keep your systems running efficiently. What you end up with is a synergistic team with one focus in mind, your Network Uptime.

A True IT Department

While most IT firms will simply place a warm body at your site, DirectNetworks’ IT Support Programs, provide an entire IT team at your service. Not only do you get primary, secondary and help desk engineers who are experienced with your account, you get a design engineer to help you proactively plan your network roadmap, a service manager to help deliver the best support possible, project management to get your projects done on time, and an account manager to guide your organization.

Prevent Unpredictable Downtime

Use Xpulse to ensure your organization stays running efficiently and your staff stays productive. With Xpulse tools, your network is proactively monitored 24x7 for health and alerts our operations center if there is  a pending problem or equipment down.  If  you have an emergency, our support teams can optionally respond 24x7x365.

Realize Cost Savings

Xpulse was created as an IT Support efficiency tool. We are able to leverage remote support to solve problems quicker, lower energy consumption and reduce the overall IT support cost to customers. By better utilizing our engineering teams, we can pass significant benefits to your organization and provide you with a better  IT support team.