| Xpulse is IT Support The Way You Want it. You focus on your business; let Xpulse take care of IT. With over a decade of providing outsourced IT Support, we listened when customers asked for additional IT support options and features. Xpulse Managed IT Support Services were built with customer input, leaning towards efficiency, generating quick response and helping customers realize IT support cost savings. Welcome to the new way to IT Support. |
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| Localized Help Desk Support Our goal is to make your staff feel like the help desk team is just down the hall. We begin by getting to know you and your account. We then strategize with you on how to best service your account. What you end up with is a synergistic team with one focus in mind, your unhindered success. A True IT Department While most IT firms will simply place a warm body at your site, DirectNetworks’ IT Support Programs, provide an entire IT team at your service. Not only do you get primary, secondary and help desk engineers who are experienced with your account, you also get as design engineer for proactive IT planning, a service manager to help deliver the best support possible, a project management to get your projects done on time and on budget and an account manager to guide and advise. Prevent Unpredictable Downtime Use Xpulse to ensure your organization stays running and your staff stays productive. With Xpulse monitoring tools, your network is monitored for health 24x7 and we can respond to emergencies either the next business day, or at any time, day or night. Our system will notify us if there is a pending problem or if your network is down. Realize Cost Savings Xpulse was created as an IT efficiency tool. We are able to leverage remote support to solve problems quicker, reduce energy consumption and reduce the overall cost to customers. By better utilizing our engineering teams, we can pass the cost savings to our customers and provide a better service model. |
Keep Management & Staff Productive Keeping an IT department staffed can be a massive effort. How do you go about managing a person when you don’t really know what they are doing? How do you know what skill set to hire for? Xpulse takes away the management overhead of an IT department. Keep your staff productive by closing open network points with our experienced teams. Dashboard Monitoring  |
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