IT Support Services | Madison, WI

Sometimes partnering with another company is a great thing, especially when it allows you to focus on and grow your business. That is why DirectNetworks is your source for IT support. xPulse, out IT support solution, monitors and maintains your network, so you don’t have to.

We provide IT support services for SMBs and enterprises across all verticals in the Madison, WI area. DirectNetworks is a local preferred IT support company offering cost-effective, comprehensive IT support solutions that work.

Out IT Support offering allows your employees to remain focused on the task at hand while we ensure your network is in peak condition. If any support needs or issues arise, our team is readily available to assist your staff and promptly resolve any IT troubles. Our IT support techs are the solution for a variety of issues-- from that annoying pop-up to a system crash, our IT services team will get the job done and get your systems back online!
IT support technician working at his desk in our Madison, WI office

Superior IT Support Services For Madison Businesses

Our team has diverse experience across a range of IT support services, IT strategy, and IT troubleshooting but the core focus of our IT services is providing your business and your staff prompt answers and resolutions to their IT support issues. Nothing halts productivity like an application, program, computer, or even network not functioning as planned. These costly outages and downtime incidents aren't planned and often occur at inopportune moments; the beauty of having an IT support company on your side ensures when, not if, issues arise your business will have a team of professional IT support experts to lean on.

We take pride in resolving issues and IT support tickets as soon as possible and see to it that your business's IT environment is our #1 priority. With an IT support solution in place those prompts, pop-ups, reminders, and updates will be taken care of. Your employees will have more time to devote to their core responsibilities instead of troubleshooting technology concerns. Our IT support services can help your business grow from Madison and beyond.


Here's how our IT services work

Our IT services not only save you time, but it also saves you money. Staffing an IT department to handle day-to-day network issues is a great drain on your gross salary and administrative budget. By partnering with an IT support services company, we take care of your networks’ daily maintenance and you can dedicate your internal staff towards developing your business.

Our technicians have worked in a diverse variety of technology environments, receive regular training, and have hands-on experience in the field. With our extensive IT support experience, we have developed streamlined processes and procedures to get your issues resolved in lightening speed.

An IT services plan is even beneficial for companies with a small internal IT department: your internal team knows your environment well, but introduce new technologies, issues, or severe network outages and your IT department is faced with foreign and uncharted territory.

One of the largest benefits of working with and IT support company or a managed IT company is the multi-dimensional experience and skillsets you have at your disposal-- an enormous professional resource.

Other IT Support Services We Offer In the Madison Area:

We have been in business in Madison, WI for over 20 years. Our business has grown and adapted to changes in technology along with our clients. We hold premier vendor partnerships with Microsoft, VMware, Cisco, Dell, and others. We're invested in the Madison community and want to see your business grow and thrive!

Direct Networks’ IT support solution, called xPulse, provides you with the benefits of a full IT support services department – at a fraction of the cost! Your IT support team includes remote help desk engineers, 24-hour staffing, IT consultants, a purchasing agent, onsite engineers, and a compliance team. Our IT services guide your business through the minutiae of comprehensive IT support, including upgrades, audits, and road maps for the future. Our team corresponds with vendors on your behalf, building and maintaining those relationships key to your business’ success. xPulse also includes full management of your licensing and maintenance contract statuses, so you’re always up-to-date.

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VoIP Phones

Help Desk

Our help desk is staffed 24 hours a day, seven days a week, every day of the year by teams of engineers you know and trust to handle your network. Why? Because we know that IT support doesn’t stop with the workday. Our people are your people.

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Cybesecurity Assessments

Monitoring

Our monitoring solution, like your help desk support, is year-round, 24 hours a day. Again, we know that while you may take a holiday, your network doesn’t. With xPulse network monitoring, we receive proactive reports to mitigate pending problems before they become an issue.

Do you know what IT downtime costs your business?

  • Lost revenue
  • Payroll dollars
  • Customer credibility
  • Staff morale
  • Public perception
  • Lost customers to Competition
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Office 365 Support

Patching

Think of patching as the health check that proactively locates potential weaknesses that could affect your system and applies patches to them. Without the patch, bacteria and dirt (harmful network attacks) could get into your system. Many networks fall prey to attacks that could have been prevented by a simple patch. We know how critical your network security is for the daily operation and productivity of your organization. That is why we have regularly scheduled path management during non-business hours. Our team has tools in place to make patch management easy, saving your team the time, money, and frustration of internal patch management. And with our patch health reports, you can keep apprised of your network’s security and meet compliance requirements in your industry.

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IT Consulting

Outsourced IT

Not sure you want to take the plunge to fully-managed IT support? We understand. That’s why we offer outsourced IT (OIT) to suit your business’ IT needs. With OIT, we can create a bundle of hours you can use as you need them: for remote support, IT projects, network analysis, backup support, regularly scheduled engineer visits, routine maintenance, and a whole lot more. You can customize your OIT so much, we suggest giving us a call so we can help assess what you need from an IT provider. After all, it’s your network and your outsourced IT.

Some important features you can expect are server, device, and infrastructure care; email and messaging security management; monthly executive reports with a network; and daily IT support and network management.

Monitoring and management are just the basis of our xPulse IT support service. Our additional bundled services listed below provide a full complement of solutions to meet our customers' complex IT needs and goals. We've made xPulse the core of our business because exceptional, comprehensive IT is a critical cornerstone for our customers' success.

We're a professional IT support company, with services you can depend on:

  • Localized help desk support - We want you to feel that your help desk team is right down the hall. We do this by getting to know you and implementing a strategy that keeps your systems running efficiently.
  • A true IT department - IT Support from DirectNetworks means you have a whole team at your disposal. This means primary, secondary and help desk engineers, a design engineer, a service manager and an account manager - not just one IT guy.
  • No more unpredictable downtime - xPulse proactively monitors your network 24x7 and alerts our operations center if there’s a pending problem or equipment down.
  • Cost savings - We leverage remote support to solve problems quicker, lower energy consumption, and reduce your overall IT support cost.
  • Productive staff and management - xPulse takes away the management nightmares of your IT department, keeping your network users productive

What our IT support clients in Madison are saying:

We have worked with DirectNetworks for over 10 years using their xPulse Managed IT. They have been a great IT partner and always been there for IT Support.

Jennifer W.
General Manager
Capitol Coffee

We have worked with DirectNetworks for the last 6 years. Even though our consultants are located nationwide, DNI's Cloud Services have supported them day and night with quick response.

Erik S.
Information Security Officer
Long Term Care Institute

Custom IT support solutions

DirectNetworks knows that IT support isn’t a one-size-fits-all solution. Our custom IT support solution is called xPulse and it covers the support basics our customers are looking for. In addition, we offer a host of additional bundled services that allow our customers to customize their IT services to fit their company’s needs. These includes offsite backup and disaster recovery, VoIP management, mobile device management, web filtering, scheduled, banked, and project engineer time, and outsourced CIO. On the links below, you’ll find detailed information on some of the options available for bundled pricing.

Additional bundled services

Connect with us today to get the IT support that your company deserves!

REACH OUT FOR IT SUPPORT!