IT Helpdesk Services

Slow computers, login issues, and no one to call?

These IT issues are common problems you can encounter in every workplace and they do cause delays in work and communication- unless you have a plan in place to fix these issues promptly. Ongoing IT issues and challenges all have a cause that requires a solution. Finding the root cause of these issues is what an IT helpdesk support technician can help you with.

it helpdesk team

Helping you work smarter

As an IT helpdesk provider, we are here to help! We specialize in providing Helpdesk services and support for SMBs and large enterprise firms as either remote IT helpdesk staff, or a comprehensive helpdesk resource network.

We are continuously working to improve both our service and our efficiency. We do it through our helpdesk systems that provide you with phone and ticket tracking solutions to ensure your employees get the IT help they need for your business. Tickets are closely managed through Service Level Agreements (SLAs), Key Performance Indicators ( KPIs), and a series of scoreboards. Our helpdesk team receives rewards for keeping on top of their tickets and our customers get better and timelier service.

When a customer signs an agreement with DirectNetworks, they get more than an anonymous voice on the other end of the line. Each contract customer is assigned a team of remote help desk engineers and onsite support engineers as needed who know their network, infrastructure, and business. DirectNetworks is a local IT helpdesk company, manned by people you know and trust with your network. We even named our teams after our favorite Madison lakes: Monona and Mendota.

IT Help Desk Services

You can forget about frustrating wait times and being put transferd to countless people. It’s simple: you call our help desk, we’ll offer you technical support, and you get to maximize your productivity, limiting the time you’re out of action.

DirectNetworks provides IT helpdesk support services for these areas of IT:

  • Virtual Environments
  • Cloud Computing Support
  • IT Security
  • Connectivity and Networking
  • Data Management and Backups
  • and more!

Your organization relies on your IT to work-- with IT helpdesk support from DirectNetworks our rapid response times and 24x7x365 support ensure that your business is operating to its fullest potential - all day, every day.

Experience the DirectNetworks IT Helpdesk Difference