Like all business components, Voice over Internet Protocol (VoIP) systems have costs of ownership, or the direct and indirect costs accrued by a certain service or product. Understanding your VoIP’s total cost of ownership will help with your tech budgeting and more. Upfront costs Upfront costs are largely determined by the manner in which you […]
VoIP system costs that you should know about
Microsoft 365 is now better poised for hybridity
To address the challenges of the post-pandemic workplace, Microsoft has added several new features in Microsoft 365 that are aimed to improve the productivity of hybrid workers. Here are some of the new M365 updates you should be excited about. Work seamlessly with Windows 365 Windows 365 is a cloud service that allows users to […]
Nifty Gmail hacks to boost your productivity
Gmail is the most popular email service today, and with good reason. It has one of the most customizable interfaces and a trove of time-saving and productivity-enhancing features. There’s plenty you can do to optimize your Gmail inbox; here are a few of them. Undo Send In the fast-paced world of business, mistakes happen. And […]
Here’s why your SMB needs a business continuity plan
A variety of untoward events can disrupt the operations of small- to medium-sized businesses (SMBs), including natural disasters or cyberattacks. These incidents can cause SMBS to lose revenue, or in some extreme cases, close permanently. Fortunately, having a concrete business continuity plan (BCP) in place will help your business recover quickly after a disaster. What […]
It’s time to rethink your password strategy
In 2003, the National Institute of Standards and Technology (NIST) stated that strong passwords should consist of upper- and lowercase letters, numbers, and symbols. However, the institute has now reversed its stance. Find out why and learn what their new recommendations are. The problem The issue isn’t that the NIST advised people to create easy-to-crack […]
Recording calls is good for business — here’s why
Is your customer service department lagging in terms of quality? If so, it may be time to review the call quality of your customer service representatives. One of the best ways to do that is to use your Voice over Internet Protocol (VoIP) system’s call recording feature. By listening to recorded calls, you can find […]
Take notes the modern way with OneNote
Note-taking is a vital skill in life. Whether you’re in a board meeting, conference, or lecture, you’re bound to list, quote, or summarize certain points in order to recall and better understand them later. Thanks to new technologies, you now have more ways to take notes than just using pen and paper. With your mobile […]