Recording calls is good for business — here’s why

September 3rd, 2021

Is your customer service department lagging in terms of quality? If so, it may be time to review the call quality of your customer service representatives. One of the best ways to do that is to use your Voice over Internet Protocol (VoIP) system’s call recording feature. By listening to recorded calls, you can find […]

What you need to know about telephony DoS

August 13th, 2021

Hackers launch denial-of-service (DoS) attacks to render IT systems and networks inaccessible to intended users. Large corporations’ web servers used to be frequent targets, but nowadays, every business can become a victim. Hackers have also started launching attacks on Voice over Internet Protocol (VoIP) systems. This brief guide on telephony DoS attacks can help you […]

Here are the basics of different VoIP systems

July 27th, 2021

Many businesses still rely heavily on landlines, which remain as one of the first points of contact businesses have with their customers. With the marriage of traditional telephony and digital connectivity comes a more affordable and reliable option: internet phones. Is this the best option for your business? Read on to find out. Different phone […]

How AI can shape the future of VoIP

July 2nd, 2021

Artificial intelligence (AI) can significantly complement Voice over Internet Protocol (VoIP). Here’s how AI-enhanced VoIP can introduce remarkable efficiencies to your business communications. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically respond to customer queries with AI agents. These agents allow businesses to take on more customer calls […]

How to enable VoIP for your remote workers

June 14th, 2021

With business trends like bring your own device policies and remote work, companies using VoIP in their office have had to expand their remote communication capabilities to hold their own against competitors. However, they may still struggle to extend VoIP to off-site or mobile employees. To cater to your out-of-office workers, there are a variety […]

VoIP for SMBs: Hardphones or softphones?

May 24th, 2021

Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing between its two types: traditional desk phones (hardphones) or software-based phones (softphones). Worry not — we’re here to help you understand the benefits of each type. What’s a hardphone? A hardphone functions like a normal […]

VoIP business phones: Are they right for your company?

May 5th, 2021

Should you consider adopting Voice over Internet Protocol (VoIP) phone systems for your business, or will legacy phone systems suffice? The decision will ultimately boil down to which technology can best address your business needs. To help you decide whether VoIP is right for your company, read on about this phone technology that’s enabling organizations […]

Don’t be a victim of VoIP eavesdropping

April 14th, 2021

In the digital world, eavesdropping is a form of cyberattack in which hackers intercept and record Voice over Internet Protocol (VoIP) phone calls, usually to steal personal or business information. Since the attack does not affect call quality, it’s hard to tell if you are being spied on. Implementing these security strategies will help safeguard […]

Choosing the ideal VoIP system

March 26th, 2021

Communicating with people via tablet, mobile phone, or laptop has never been easier. Thanks to progressively faster and more stable internet connections, Voice over Internet Protocol (VoIP) services have become a more accessible and cheaper alternative to conventional phone calls. Entrepreneurs have seen their potential, and are using VoIP technology to improve their communication strategy. […]

The importance of Quality of Service in VoIP

March 8th, 2021

Voice over Internet Protocol (VoIP) has become the top communication system of choice of many small- to medium-sized businesses. While there are many vendors that offer different VoIP packages with their respective features, you should look into their Quality of Service (QoS) to know which one could meet your company’s needs. Here’s a quick overview […]