By Matthew Sorenson
Obtaining and communicating information on the go has become the norm in today's day and age. This cultural shift has contributed significantly to increased smartphone and tablet usage. It often seems that we cannot go even a day without our phones by our sides.
By Matthew Sorenson
What does great customer service mean to you? Can you recall a time where you received good service? What was the issue at hand? How quickly and efficiently was the problem resolved? Did you feel more at ease when it was all said and done? We all have different expectations for what we consider to be great customer service.
By Matthew Sorenson
It is that time of year again. Students are heading back to colleges and universities across the country. Their minds are focused on moving into new dorm rooms and apartments, buying supplies and books, and registering for classes.
By Matthew Sorenson
When it comes to the information technology (IT) industry, recent advancements in several key areas such as memory, processing speed, bandwidth, and centralized storage have allowed for great strides in computer efficiency.
By Naomi Dolin-Aubertin
Or did they? Security experts are on the fence. For more in-depth articles examining how great of a security breach this is, visit here and here.
That being said, here are five things you can do to help bolster your online security.
By Naomi Dolin-Aubertin
Never in human history has there been so much data available about average people. I've discussed this before when speaking about how social media gives anybody a platform to make their voice heard. In the past, it was always possible to learn about the famous, the infamous, and the top echelon of society.
By Katie Zastrow
In general, I am not a tech savvy individual. Of course I can navigate my way around a computer, but I am certainly no engineer. As you can imagine I was relatively surprised to find myself hired by an IT company. I was even more surprised to find myself loving it.
By Naomi Dolin-Aubertin
I have a confession to make; I am a cloud desktop convert. I honestly can't imagine how I worked without the cloud before. Let me tell you five reasons why:
Ease of use
Our WebTop cloud workspace is easy. When I started working with DirectNetworks, I think I received two pag
es of printed documentation on how to use WebTop.
By Naomi Dolin-Aubertin
1. Avoid IT downtime
Network Monitoring - Madison, MilwaukeeWhat happens when you can't dedicate someone to oversee your IT network? What is your plan if something goes wrong after business hours or on the weekend? The benefit of a managed service provider (MSP) is 24/7/365 network monitoring.
By Naomi Dolin-Aubertin
America has always been an innovative nation. And while we are not any more or less innovative than any other country, we still pride ourselves on our resourcefulness, creativity, and our ability to push the boundaries of science, technology, and industry.